Refund policy

Return Policy

You have the right to withdraw from your purchase and request the return of an item within
14 calendar days from the date you receive your order, without giving any reason.
To be eligible for a return, the item must be returned in the same condition in which it was
received, unused, undamaged, and, whenever possible, with its original tags and original
packaging. The return must also include the proof of purchase or order number.
To request a return, please contact us at info@bydistinct.com. We will provide you with the
return procedure and shipping instructions.

Damaged or Incorrect Products
We recommend inspecting your order as soon as you receive it. If the item is defective,
damaged, or you have received the wrong product, please contact us as soon as possible so
that we can assess the issue and offer an appropriate solution.
Exceptions to the Right of Return
In accordance with applicable law, returns cannot be accepted for:
● Customized or personalized products made according to the customer's
specifications.
● Sealed products that are not suitable for return for health protection or hygiene
reasons once they have been unsealed.
● Perishable goods.
● Any other products excluded from the right of return under applicable legislation.
If you are unsure whether an item is eligible for return, please contact us before placing your
order.
Exchanges

We do not currently offer direct product exchanges. If you would like a different item, you
must request a return of the original product (provided it meets the return conditions above)
and place a new order.
Return Shipping Costs

Unless the return is due to our error or because the product is defective or damaged, the
customer is responsible for the shipping costs associated with returning the item.

Refunds
Once we receive the returned item and verify that it meets the return conditions, we will
notify you whether your refund has been approved.
If approved, the refund will be issued using the same payment method used for the original
purchase within a maximum of 14 calendar days from the date we receive your notice of
withdrawal. However, in accordance with applicable law, we may withhold the refund until we
have received the returned goods or until you provide proof that they have been returned,
whichever occurs first.

Please note that the time it takes for the refund to appear in your account depends on your
bank or payment service provider.
If you have not received your refund within a reasonable period after receiving confirmation,
please contact us at info@bydistinct.com.