Shipping policy

SHIPPING POLICY

DISTINCT DESIGNS STUDIO S.L.
Last updated: 03/05/2026

1. Where is my order shipped from?

All kits are handproduced and shipped directly from our house located in Spain(EU). Manufacturing at house allows us to keep quality high while still offering EU-wide delivery without customs delays.

2. Production lead-time

Because every kit is 100 % handmade, we need 2–4 business days to adapt design, print and laminate the vinyl before dispatch.

3. Estimated transit times after dispatch

Destination Carrier Transit Cost
Mainland Spain [DHL] 3–5 working days [€3.99]
Balearic Islands [DHL] 4–6 working days [€9.99]
Canary Islands, Ceuta & Melilla* [DHL] 5–7 days [€9.99]
European Union [DHL] 3–7 days [€5.99]

* Shipments to the Canary Islands, Ceuta and Melilla may incur IGIC/IPSI and customs-clearance fees payable by the customer on delivery.

Note: Times are guidelines and start once the parcel leaves Poland. Peak seasons may add 2–3 extra days.

4. Tracking

As soon as your parcel is collected you will receive an automated e-mail containing:

  1. Your tracking number.

  2. A direct link to the carrier’s website.

5. Delays & issues

  • We are not liable for delays caused by force majeure (strikes, weather, customs, etc.).

  • If your parcel is lost or arrives damaged, e-mail us within 24 h at info@bydistinct.com with photos and we will find a solution for you.

6. Customs & import duties (outside the EU)

Import duties, taxes or local charges are not included in the item price or shipping cost. These fees are the buyer’s responsibility and are paid upon delivery.

7. Incorrect or undeliverable address

Please double-check your address before checkout.

  • Wrong address: if the package is returned, reshipping will incur a new shipping fee payable by the customer.

  • Absent recipient: the carrier usually makes 2 attempts before storing the parcel at a pickup point.

8. Split shipments

For multi-item orders we may ship products in separate parcels at no extra cost to speed up delivery.

9. Policy changes

DISTINCT DESIGNS STUDIO S.L. reserves the right to update this Shipping Policy at any time. Revisions will be posted here and become effective on the publication date.

Questions?
Write to info@bydistinct.com we reply within 24 business hours.